Privacy Policy
Last updated: January 19, 2025
TL;DR: We collect only what we need to provide our service. Your data is encrypted, never sold, and you can delete it anytime.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Name (optional)
- Organization name
- Password (encrypted)
Usage Data
To provide and improve our service, we collect:
- Call recordings and transcripts (when you use voice features)
- Agent configurations and conversation flows
- Usage statistics (minutes used, number of calls)
- Browser type, IP address, and device information
- Log data (timestamps, API requests, errors)
Payment Information
Payment data is processed by Stripe. We never store your credit card details. We only retain:
- Stripe customer ID
- Subscription status and plan
- Billing history
How We Use Your Information
We use the collected information to:
- Provide the service: Create and manage your AI voice agents
- Process payments: Handle billing and subscriptions
- Improve our product: Analyze usage patterns and fix bugs
- Communicate with you: Send important updates and support messages
- Ensure security: Detect fraud and prevent abuse
- Comply with laws: Meet legal and regulatory requirements
We will NEVER: Sell your data, use it for advertising, or share it with third parties without your consent (except as required by law).
Data Storage and Security
Where We Store Data
Your data is stored on secure servers in the United States using:
- PostgreSQL databases with encryption at rest
- TLS/SSL encryption for all data in transit
- Secure cloud storage (AWS/Google Cloud) for recordings
Security Measures
- Password hashing with bcrypt
- Multi-factor authentication (coming soon)
- Regular security audits and penetration testing
- SOC 2 Type II compliance (Enterprise plans)
- Role-based access control
Your Rights and Choices
You have the right to:
- Access: Request a copy of all data we have about you
- Correct: Update or fix inaccurate information
- Delete: Request deletion of your account and all associated data
- Export: Download your data in machine-readable format
- Object: Opt out of certain data processing activities
- Portability: Transfer your data to another service
To exercise these rights, email us at [email protected]
Third-Party Services
We use the following third-party services:
- Stripe: Payment processing (see Stripe Privacy Policy)
- Twilio: Phone number management and SMS (see Twilio Privacy Policy)
- Retell AI: Voice AI infrastructure (see Retell AI Privacy Policy)
- Google reCAPTCHA: Spam prevention (see Google Privacy Policy)
Cookies and Tracking
We use essential cookies to:
- Keep you logged in
- Remember your preferences
- Analyze site usage (anonymized)
You can disable cookies in your browser, but some features may not work properly.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes via:
- Email to your account address
- Notice in the dashboard
- Updated "Last modified" date at the top of this page
Contact Us
Questions about this Privacy Policy? Contact us:
- Email: [email protected]
- Support: [email protected]
- Address: INFYNIA Inc., 123 AI Street, San Francisco, CA 94103